Hi. My name is
Arkadiusz Cygan
Passionate about solving complex problems which require interdisciplinary and unorthodox approaches. Allergic to routine.
Owner of SOLVE-IT.
PM & Leadership
A strong project management profile with extensive experience in leading complex, end-to-end initiatives within large-scale organizations across retail, FMCG, SSC/BPO, and IT environments.
IT systems & DEV
A solid technical and analytical background, combining hands-on development with system architecture and integrations.
Retail & FMCG
A clear specialization in retail and distribution environments, supporting large-scale store networks and omnichannel operations.
Finance
A unique combination of financial, regulatory, and technological expertise, rarely found in a single profile.
Services
I possess a strong project management profile with extensive experience in leading complex initiatives within large organizations across retail, FMCG, SSC/BPO, and IT sectors. I excel in end-to-end project management, having taken on roles such as Project Manager, PMO, and Scrum Master. My skills include coordinating large, cross-functional teams, managing stakeholders, vendors, and budgets, as well as executing large-scale “big bang” implementations and conducting post-implementation audits.
With a solid technical and analytical background, I design and implement CRM, workflow, and back-office systems. I am proficient in systems integration (ERP, SAP) and business process automation using tools like RPA, SQL, and web scraping. Acting as a key liaison between IT and business, I effectively develop reporting tools and KPIs.
Specializing in retail environments, I support expansive store networks and omnichannel operations, managing over 25,000 retail locations. My expertise includes handling pricing, promotions, assortment, and onboarding processes, as well as developing commerce platforms and collaborating with franchise networks.
Additionally, I combine financial, regulatory, and technological knowledge, with experience in ERP systems (PeopleSoft) and core finance processes (O2C, P2P, R2R). I have engaged in regulatory initiatives, including SAF-T and the Tobacco Products Directive, along with data audits and reporting, and I collaborate closely with external institutions and regulators.
Experience
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2020 - 2026 end-to-end management and development of back-office CRM and retailer communication systems for the EuroCash Group, overseeing large-scale data operations, process optimization, vendor coordination, and lifecycle governance of key enterprise tools. Acted as the central business and technical liaison for EuroPlatform initiatives— driving onboarding, promotional programs, data quality, system integrations, and crossfunctional collaboration to ensure seamless operational performance across 25,000+ retail locations.2026
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2019 - 2020 end-to-end management of overall implementation process of the T&T TPD system (Track and Trace Tobacco Product Directive) for Eurocash Serwis covering 30% of Polish tobacco market. Starting from planning, analysis and requirements gathering, through installation, setup, development, till trainings, rollout, support ending with post-implementation audit.2020
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2016 - 2018 working in team responsible for preparing migration of Billa finance systems to Carrefour Romania environment after takeover of Billa by Carrefour (86 supermarkets). Project manager responsible for implementation of Workflow for Referential platform managing all master data related topics. Project manager responsible for introducing RPA (robot process automation) and delivery of 25 different robots automating daily basis activities.2018
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2016 Working as project manager responsible for delivering SAF-T generator systems for 15 different companies. Including accounting books, bank statements, warehouses, VAT evidence and VAT invoices structures. Taking active part in systems development, tests and roll outs2016
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2015 - 2016 test coordinator responsible for preparing test strategy, test scripts and performing test of time and attendance system implemented in 500 PEPCO stores across Poland for approximately 1500 users2016
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2015-2016 technical team leader responsible for preparing system architecture concept, development and implementation of EUC based system for tax return preparation and review process for Shell Business Operations.2015
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2013-2014 project manager responsible for delivering new desktop procedures for Amway European Shared Service Center 8 countries (approx. 300 DTP’s). Collecting process flow information for (OTC, PTP, RTR). Working with multinational (HU/RO/BE/NL/SE/NO/FI/DK) teams of about 25 people.2014
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2012-2013 project manager running implementation of a new ERP system for assets management (TETA Constellation MT) in Carrefour Poland.2013
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2011-2012 working under the supervision of transition manager responsible for coordination of a large scale transition project – migration of financial activities (OTC, PTP, RTR) from the U.S./Canada to Poland/Kuala Lumpur (50 FTEs transferred) for Hitachi Data Systems.2012
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2010-2011 member of technical team participated in the implementation of PeopleSoft Financials version 9.1 for Royal Ahold and optimization of key financial processes for Dutch and Central Europe.2011
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2008-2010 Developer responsible for implementation number of programs using Visual Basic for Applications in MS Office including requirements capture, documentation, test scripts, tests, training for end users and maintenance. Working for Carrefour Poland, Accounting Plaza, Capgemini and Hitachi Data Systems.2010
Summary
Project manager at ARC Consulting. Graduated from AGH University of Science and Technology in Cracow with excellent results. Passionate about solving complex problems which require interdisciplinary and unorthodox approaches. Allergic to routine. A versatile consultant, I can quickly adapt to changes in the project environment and cope with various ad-hoc tasks and emergencies.
With over 15 years of experience working for a number of large companies (Cap Gemini, Hitachi Data Systems, Accounting Plaza, Carrefour, Heineken, Amway, Shell, Pepco, Eurocash) as functional and technical consultant through all the stages of design, development, testing, deployment and maintenance of various custom and off-the-shelf applications.
Worked as both consultant and project manager. My experience includes implementations projects as well as system maintenance and user support initiatives. Worked on delivering complex financial reporting tools, KPI definitions and reporting platform, process modeling, test scripts, reengineering and continuous improvement initiatives.
Last years worked as project manager for Eurocash Serwis helping introducing first Polish implementation of Tobacco Product Directive to all field units (117 Cash and Carry locations, 27 distribution centers, 12 warehouses, vansellers and transloading areas), Eurocash Franczyza as project manager responsible for repairing retail process in Milla and Eko rebranded stores, Innowacyjna Platforma Handlu as project manager responsible for CRM implementation and team member introducing an advanced platform integrating modern technology with daily store management – EuroPlatform.
Skills
Management
Business skills
ERP
Engagement
Featured Clients
Throughout my journey, I’ve had the privilege of collaborating with a diverse range of clients, each bringing unique visions and challenges. Here are some of the remarkable organizations and individuals I’ve worked with.
Get in touch
I believe that meaningful connections lead to inspiring collaborations. If you share a passion for creativity and innovation, I would love to hear from you. Whether you’re interested in discussing potential projects, sharing insights, or simply exploring ideas, your thoughts are always welcome.
Collaborations and Consultations
If you’re interested in collaborating or seeking consultation on a project, please provide some details about your ideas or needs in your message. I’m passionate about working together to bring concepts to life and exploring new horizons.
Thank you for visiting my portfolio. I look forward to engaging with you and potentially creating something extraordinary together!